Liz Hyde

Product Manager with deep user empathy and marketing expertise who is passionate about bringing great technology to life.

My Story

In November I left my Marketing Manager role at Opes Advisors to pursue a career as a product manager. During my two and a half years there, I owned a wide variety of initiatives including managing the development of our company website and intranet. I led the roadmapping, specification and prioritization of new features and enhancements to our company sites. To ensure our development was both effective and efficient, I sourced feedback from users, drove discussion among major stakeholders and used Agile methodologies to manage work with our designer and developer. The web team’s success culminated with our public website’s conversion rate increasing by 26% in a single quarter.

That experience, coupled with the desire to not just sell solutions but create them, was what finally steered me into product management. These projects capitalized on everything I loved doing - talking to users and stakeholders, empathizing with their needs and working collaboratively with a skilled team to deliver the best technology solutions. Reflecting on my career, I realized that the skills and tasks where I excelled in my marketing career are also integral for great product managers.

I began in Marketing and Business Development straight out of college, starting with an internship in local politics in 2005 and followed by a position as Business Development Associate at a boutique financial planning firm. I enjoyed learning about a client’s goals and showing them where there were opportunities to improve their financial lives.

After three years, I realized how strongly I wanted to broaden my skill set into digital marketing. I consulted for B2B and B2C companies that varied in industry and size but all wanted to increase acquisition, retention and revenue without a big marketing spend. I built deeply researched customer personas in order to create and execute the best marketing strategy for each business. Often these solutions involved a combination of strategies, from email and content marketing to creating online communities through social media networks.

In 2012, I returned to the corporate world on a year-long contract at Gap in their credit card marketing division. While consulting, I used the basic data available to gauge effectiveness and make necessary adjustments, but knew I could learn much more by analyzing higher volume marketing strategies. At Gap I turned data into meaningful insights and recommendations that informed data-driven decisions on the best promotions for each customer segment. Learning about the explanatory and persuasive powers of data, as well as its potential pitfalls, made me a much more effective marketer and product manager.

With foundational product experiences at Gap and then Opes Advisors, I wanted to ensure that, as a product manager, I had the domain-specific skills and knowledge to walk into a great company and help their users win from day one. In December I began my training at Product School and collaborated with fellow students from backgrounds in engineering, project management and business development to create real product solutions. For my capstone project I developed a refresh for Square’s Support Center site.

Are you looking towards the next phase of your business and need someone to lead the charge? I’m here to listen with an open mind, dive in and work with great people to deliver successful products!

Portfolio

Team Sport Software

The company has a legacy Windows desktop application for planning hockey practices and creating playbooks. They are interested in revamping their software to meet the needs of today’s coaches. I surveyed, designed, and roadmapped a product overhaul and am working with two engineers to launch a new website and an exciting iOS app. Click on the thumbnail to see mockups of the new website!

Team Sport Software Mocks
Click to view mocks

Square

For my Product School Capstone Project, I applied the skills and frameworks I learned to create a product feature for a company of my choosing. Given my depth of experience in financial services and desired opportunities in software and technology, I selected Square, Inc. The company does so many things well - could I find an opportunity for improvement that had potential to positively impact Square’s business? I explored this question in a Product Requirements Document (PRD) and in a presentation that walks through the feature development process. Click on thumbnail to view the presentation.

Square Presentation
Click to view slides

Alma

For the ProtoHack hackathon event, I worked with a cross-functional team to create a platform to enable discovery of shared professional and personal interests amongst a company’s employees. During this hackathon we used several wireframing and prototyping tools, such as Balsamiq, InVision and Proto.io, to produce assets for a 90 second presentation to a panel of startup founders and venture capitalists. Click on the thumbnail to see a portion of our final presentation.

Alma Presentation
Click to view slides

Resume

Relevant Experience

Product Manager

San Francisco, CA
FEBRURARY 2016 - PRESENT
  • Designed, specced, and oversaw development of forthcoming website revamp
  • Surveyed existing and prospective users to help prioritize development opportunities

Marketing & Growth Product Manager

San Mateo, CA
APRIL 2013 - NOVEMBER 2015
  • Directed design, UX and SEO improvements to company website and increased site conversion rate 26% in a single quarter
  • Led a five-person agile team, increased project completion and customer satisfaction
  • Created metrics framework which conserved over $15K in event costs
  • Drove activation for real estate and financial analysis software

Marketing Analyst

San Francisco, CA
MAY 2012 - APRIL 2013
  • Acquired and retained credit card customers in Gap and Banana Republic Factory Store channel
  • Influenced product marketing roadmap priorities by creating concise but substantial KPI reports
  • Increased retention of 600K customers with weekly A/B tested email campaigns
  • Owned $3MM budget and achieved <1% variance quarter-over-quarter

Marketing & Business Development Consultant

SEPTEMBER 2009 - MAY 2012
  • Hired by B2B and B2C companies to improve acquisition, retention and revenue
  • Implemented Google Analytics to evaluate effective SEO and SEM tactics

Business Development Associate

Salient Wealth (now Private Ocean)
San Rafael, CA
AUGUST 2006 - AUGUST 2009
  • Drove acquisition of new executive clients for boutique financial planning firm
  • Designed visual client reports that increased yearly conversion by 26% and acquired $25MM in new client assets

Education

Product Manager in Residence

San Francisco, CA
December 2015 - Februrary 2016
  • Completed intensive training to deepen product skills and knowledge
  • Created a comprehensive proposal to refresh Square’s merchant Support Center website to increase Net Promoter Score and revenue per active merchant
  • Developed surveys to create user personas and prioritize product opportunities
  • Scoped refresh features, wrote user stories and built feature wireframes

B.A. International Relations

August 2001 - May 2005
  • Student president of the School of International Studies
  • Studied abroad in Spain and Brazil

Skills

UI / UX
Wireframing
User Research
A/B Testing
HTML and CSS
SQL
Data analysis
Agile Methodologies
Python

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